Alvaro Jose Neyra Sáenz

Professional Experience

1. 

   April 2026

   UMAYUQ

   Cybersecurity Operations Support (Project-Based)

   • Restored critical enterprise operations and business continuity following a ransomware attack by executing precise recovery plans (Microsoft Project) and coordinating external vendors.
   • Accelerated disaster recovery timelines by deploying automated PowerShell validation scripts to quickly trace indicators of compromise and verify system integrity.
   • Ensured post-incident stability by monitoring restored servers and tightening security controls across corporate infrastructure.
2. 

   April 2025 – January 2026

   NOVU

   IT Support Engineer

   • Resolved N1 technical support incidents, cutting average incident resolution time by 8 days using ServiceNow and Jira Service Management.
   • Boosted SLA compliance by 30% through streamlining incident workflows and optimizing the knowledge base with recurring troubleshooting procedures.
   • Optimized client endpoint stability by maintaining hardware inventories, software licenses, and access permissions across multiple enterprise environments using Kaseya and Datto.
3. 

   August 2024 – January 2025

   EMIT LATAM

   IT Security Analyst

   • Spearheaded the systematic closure of security gaps across multiple internal audits per week, aligning technical controls with ISO/IEC 27001, NIST CSF, and COBIT frameworks.
   • Streamlined compliance tracking by designing and implementing proactive security policies that reduced internal vulnerability metrics.
   • Coordinated cross-functional security remediation efforts, ensuring rapid evidence collection and stakeholder alignment during audit cycles.
4. 

   July 2023 – July 2024

   AXUS ADVISORY GROUP

   SOC Analyst Level 1

   • Contained active endpoint security threats before propagation using AlienVault SIEM monitoring, Microsoft Defender, and Cisco AMP.
   • Analyzed real-time operating system logs and network anomalies to detect unauthorized access attempts and potential security breaches.
   • Performed proactive vulnerability assessments and penetration testing simulations using Kali Linux, Nmap, and Metasploit to harden system defenses.